Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed and prepared for shipment within 3–5 business days, excluding weekends and public holidays.

During product launches, holidays, or unusually busy periods, processing may take slightly longer. You will receive a shipping confirmation email when your order leaves our facility.

DELIVERY ESTIMATES

Estimated delivery after shipment is 5–10 business days.

Including processing time, most orders should arrive within approximately 8–15 business days after the order is placed.

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, customs inspections, and other circumstances outside our control may affect delivery times.

SHIPPING COSTS

Available shipping rates and any qualifying free-shipping promotions are displayed during checkout before payment is completed.

ORDER TRACKING

When tracking is available, it will be included in your shipping confirmation email. Tracking information can take several business days to begin displaying movement after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing.

Additional shipping charges may apply if an order is returned because of an incomplete or incorrect address.

INTERNATIONAL ORDERS

International orders may be subject to customs inspections, import duties, taxes, or handling charges imposed by the destination country. Unless stated otherwise during checkout, these charges are the customer’s responsibility.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or appears to be lost in transit, email dumplingsquishies@gmail.com with your order number and supporting details. We will review the shipment and work with the carrier to find an appropriate resolution.

For shipping questions, contact us at dumplingsquishies@gmail.com.